COVID-19 | We have introduced additional safety measures and are currently dispatching orders as normal.

Delivery & Returns

We aim to dispatch orders within 1 working day, excluding weekends and bank holidays. All orders are shipped on a Next Day Service with DPD (please be aware there are currently some delays on DPD deliveries).

  • Orders over £15.00 - FREE Delivery (exclusions apply, see below)
  • Orders below £15.00 - £3.99 Delivery Charge

There are a few UK addresses, usually in remote locations, where our delivery carrier charges additional fees to deliver. If you live at one of the following postcodes please allow some extra time for delivery - all orders should arrive within 7 working days of leaving the warehouse, and most arrive in 1–4.

  • Delivery to the following postcodes - £9.99 Delivery Charge

Postcodes:
AB36, AB37, AB38, AB55, AB56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, FK17, FK18, FK19, FK20, FK21, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV63, JE1, JE2, JE3, JE4, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, ZE1, ZE2, ZE3

If you have any problems, please contact our customer services team.

Returns & Exchanges

We hope you are happy with your purchase but if you wish to return any of the items purchased we would be happy to refund in full subject to the conditions below.

Goods must be returned within 30 days of receipt.
For hygiene reasons only full, undamaged and unopened packages can be returned.
The cost of returning the goods will be paid by yourselves.
Where goods are returned in accordance with these conditions we will credit your original payment method, excluding any delivery costs.
We’ll process your return as soon as it’s received in the warehouse. Refunds will be made within 10 working days from receipt of the returned goods.
If you intend to return any goods please contact huggies@dynamicmerchandise.com for details of the returns address.

Download Returns Form