COVID-19 | We have introduced additional safety measures and are currently dispatching orders as normal.

FAQs

FAQs - General

How much does delivery cost?
Delivery is free on all orders above £15. For orders below that sum, delivery costs £3.99

Is there a minimum or maximum order?
There is no minimum order on any Huggies® products. However, we do limit the total number of products you can buy to 18 packs of Huggies® Wipes and 6 packs of Pull-Ups® or DryNites®.

How long will my delivery take?
Orders will be despatched within 3-5 working days (Excludes weekends and bank holidays). Once despatched, orders are shipped via DPD Next Day service. If you are self-isolating as a result of the COVID-19 virus, your delivery can be left in your nominated safe place, in line with DPD’s Terms and Conditions.

Who can I contact if there’s a problem with my order?
If there’s any problem with your order you can contact us using our contact form here.

I no longer wish to receive Huggies® emails. How do I unsubscribe?
Every email you receive from Huggies® should offer you the option to unsubscribe. Alternatively, you can unsubscribe at the basket page, or if you prefer, by emailing us using this contact form.

FAQs – Huggies Wipes®

What are the ingredients of Huggies® Wipes?
To ensure Huggies® Wipes offer gentle skincare while cleaning effectively, they are made with 65% skin-loving natural fibres (wood pulp) and 35% plastic. The plastic content in our wipes is currently necessary to give them the strength you need for effective cleaning. However, we understand the environmental concerns about plastic and are working hard to reduce the amount of plastic we use in our wipes.

Can Huggies® Wipes be used on a newborn?
Yes they can. Huggies® Wipes are gentle enough to be used on the most sensitive little ones from the day they’re born. They contain no alcohol, phenoxyethanol or parabens and are officially recognised by the British Skin Foundation.

Are Huggies® Wipes flushable? If not, why not?
You should never flush baby wipes down the toilet. That’s why all Huggies® Wipes feature a DO NOT FLUSH icon on the front, side and back of the pack. To dispose of Huggies® Wipes safely and responsibly, we ask that you always place them in the waste bin after use.

Because our wipes need the strength to clean effectively, they won’t break down in water like toilet paper. Although we’re working hard to reduce and eventually eliminate the plastic in our wipes, this doesn’t necessarily mean they will be flushable.

Do Huggies® Wipes contain plastic? Are they biodegradable?
Yes, Huggies wipes currently contain 35% plastic. This gives them the strength to give you the effective cleaning you demand, while 65% skin-loving natural (wood pulp) fibres provide the gentle absorbency you need.

Huggies® Wipes are not currently biodegradable. However, we’re working hard to create our first plastic-free wipe and our goal is to make them 100% plastic-free within the next five years (or sooner if possible).

FAQs – Pull-Ups®

What are the ingredients of Pull-Ups®?
Huggies® Pull-Ups® have been designed to give your Big Kid the look and feel of real underwear along with reliable wetness protection so that they can explore, learn and develop with comfort and confidence. The ingredients that enable this are:

• Polypropylene. In the Body Side Liner, this helps provide a layer of protection between their skin and the mess.

• Superabsorbent (polyacrylate), wood fluff pulp, polypropylene and polyethylene. These ingredients make the Absorbent Padding that pulls in moisture, helping to keep them dry and comfortable.

• Polyurethane, polypropylene, printed with colourants. These ingredients form the Outer Cover that stops wetness from getting on clothing or bedding, while also providing a wetness indicator for parents.

• Polyurethane, polypropylene, polyolefin and elastomer provide a comfortable fit for Waistband, Leg, Inside Flaps, and Side Panels.

• Polypropylene. Forms the Easy-Open Side Attachment for quick and easy changes.

• Polypropylene and a food grade sugar (Trainers only). This forms the Feel-Wet Layer that helps Big Kids know when to go.

• Adhesives. Used to hold the above components together.

What makes Pull-Ups® different from nappies?
Unlike nappies, Pull-Ups® are designed to fit and feel like real underwear, with Action-Flex fabrics that will help your Big Kids explore, learn and develop from their first steps, right through to potty training.

Can I use Pull-Ups® at night-time too?
Pull-Ups Night-Time are especially designed for overnight use with the same fun Disney© features and the same wetness indicator, but with a super-absorbent layer replacing the temporary feel-wet layer for a good night’s sleep.

How do Pull-Ups help teach my child?
Because they fit and feel like real underwear, Pull-Ups® make it easier for children to explore and in the process, to learn and develop. And when it’s time to start potty training, not only will the temporary feel-wet layer in Pull-Ups® help your Big Kid understand when it’s time to go, pretty soon they’ll be able to take them on and off by themselves.

My child only wets at night. Are Pull-Ups® suitable?
Yes, but if they need more absorbency, DryNites® could be more suitable.

FAQs – DryNites®

What are the ingredients of DryNites®?
DryNites® have been specially designed to help children manage the bedwetting phase, taking the stress and worry out of bedtimes so that they can wake up relaxed and worry-free. The ingredients that enable this are:

• Polypropylene. In the Body Side Liner, this helps provide a layer of protection between their skin and the mess.

• Superabsorbent (polyacrylate), wood fluff pulp, polypropylene and polyethylene. These ingredients make the Absorbent Padding that pulls in moisture, helping to keep them dry and comfortable.

• Polyurethane, polypropylene, printed with colourants. These ingredients form the Outer Cover that stops wetness from getting on clothing or bedding, while colourants provide age-appropriate graphics.

• Polyurethane, polypropylene, polyolefin, elastomer help give Waistband and Legs a stretchy comfortable feel.

• Adhesives. Used to hold the above components together.

Is the absorbency area the same for boys as for girls?
DryNites® Boy and Girl don’t just have different graphics and colourways, they also offer gender-specific levels of absorbency where it’s needed.

What sizes do DryNites® come in?
DryNites® come in three sizes for boys and girls:

• Age 3-5 (16-23kg)

• Age 4-7 (17-30kg)

• Age 8-15 (27-57kg)

Why should I choose Night-Time Underwear instead of training pants?
DryNites® are specifically designed to offer night-time protection with appropriate levels of absorbency and (in our smaller sizes) a better fit to prevent leakage, even when a child is lying down.